Why was my order cancelled if the item was shown as “in stock” when I placed it?

Because we list certain items across multiple marketplaces (for example, Amazon), a timing delay between sales can occasionally cause a mismatch in stock. If that happens, the order is automatically cancelled and refunded in full. We never hold customer funds for unavailable products.



Are all LEGO® sets on Baronneau new and sealed?

Most of our sets are brand-new and factory-sealed. Any exception — such as an open-box item or a set with box wear — is clearly indicated in the product title and description so you always know exactly what you’re buying.



Do you sell used or pre-owned LEGO® sets?

Occasionally, yes. Some collectible or retired sets may be open-box or previously owned, but all are carefully verified for completeness, authenticity, and condition before being listed — and clearly identified as such.



What does “Open Box” or “Shelf Wear” mean on your listings?

“Open Box” means the original LEGO® box has been opened but the internal bags remain sealed and untouched.

“Shelf Wear” refers to visible cosmetic wear on the packaging (scuffs, dents, or faded edges) that doesn’t affect the new, sealed contents inside.



What does “Retired” mean when referring to LEGO® sets?

A “retired” LEGO® set is one that’s no longer produced or sold by The LEGO Group. These sets often become collectible, and availability depends entirely on what we can source from trusted collectors or distributors.



Do you restock retired LEGO® sets once they’re sold out?

We’re always looking to restock retired sets, but it often depends on market availability and condition. You can follow us on social media for updates when rare or retired sets return — or reach out to us directly with specific requests so we can keep an eye out.



How often do you add new sets to your catalog?

We update our catalog weekly as new arrivals are verified, photographed, and inventoried. Follow us on social media or check our New Arrivals section to discover the latest and greatest finds.



Can I reserve or pre-order a set before it’s available?

At this time, we don’t offer pre-orders or holds. Availability is always first-come, first-served once a set is live on the site.



Why do some boxes show shelf wear or damage?

Shelf wear is common, especially in older or retired sets. When significant, it’s described accurately with photos to support the condition so you always know what to expect. Cosmetic wear does not affect the sealed contents inside.



What does the condition “Sealed Bags” mean?

“Sealed Bags” means the LEGO® box has been opened but all inner bags are factory-sealed, ensuring the pieces are untouched and complete.



Can I request specific LEGO® themes or sets for restock?

Yes! We welcome requests for specific themes or sets. A dedicated Request Form page will soon be available for you to share your wishlist directly with us.