Shipping policy

Shipping Policy

Processing time

  • Orders placed Mon–Fri ship within 1 business day (excluding Quebec and Canadian statutory holidays).

  • Orders placed on weekends/holidays ship the next business day.

  • Payment and address verification may be required before dispatch.

Shipping methods & carriers

  • All orders ship insured, with tracking, and Signature Required upon delivery.

  • We use trusted carriers (e.g., Canada Post and/or major couriers). A tracking email is sent as soon as your parcel leaves our facility.

Rates & delivery estimates

  • Shipping rates are calculated at checkout based on destination, weight, and service.

  • Typical transit times (not guaranteed):

    • QC/ON major centres: 1–3 business days

    • Other provinces: 2–7 business days

    • Remote/rural areas: up to 7–14 business days

  • Weather, carrier capacity, and other events can extend timelines.

Signature, PO Boxes & delivery attempts

  • A signature is required for every delivery. If no one is available, the carrier will leave a notice for pickup at a nearby depot/post office.

  • PO Boxes: We may use Canada Post for PO Boxes. For high-value orders, we may request a street address or hold-for-pickup option to ensure signature capture.

Address changes & redelivery

  • Contact support@baronneau.com before your order ships to update an address.

  • Once in transit, rerouting may not be possible and may incur courier fees.

  • Parcels returned to us as unclaimed/undeliverable can be reshipped at the customer’s expense.

Split shipments & pre-orders

  • Orders with multiple items may ship in more than one box.

  • Pre-orders ship when all items are available. To ship items separately sooner, contact us (additional postage may apply).

Damaged, lost, or missing items

  • All parcels are insured. Please report damage, shortage, or tampering within 48 hours of delivery with photos of the shipping box, inner packing, and item to support@baronneau.com so we can open a carrier claim.

  • We’ll replace (if available) or refund once the claim is validated.

  • For our returns policy, see Refund & Returns Policy.

Service area

  • Orders ship from Mascouche, Quebec. We currently ship within Canada. For special requests outside Canada, contact us.

Questions?
support@baronneau.com