Refund policy

Summary

We want you to love your purchase. Most items can be returned within 30 days of delivery. Items must be returned in the same condition received and carefully packed. Original shipping costs are non-refundable unless we made a mistake. A restocking fee may apply to buyer’s-remorse returns that are otherwise in perfect condition.

Questions? Email support@baronneau.com.

Eligibility

  • Return window: Request a return within 30 days of delivery (carrier scan). Ship the item back within 7 days of approval.

  • Condition:

    • Sealed/MISB sets: Must remain factory sealed, with box in the same condition received (no opened seals, tears, excessive wear).

    • Pre-owned/opened sets: Must be complete as listed (all parts/minifigures; instructions if originally included). No substitutions.

    • Parts lots, blind bags, and opened polybags are not returnable.

  • Not returnable: Final-sale items, gift cards, digital/downloadable items, or products altered after delivery.

Damaged, Defective, or Missing Items

  • Inspect your order on arrival. Report issues within 48 hours with photos of the shipping box, internal packing, and item to support@baronneau.com.

  • If damaged in transit or incorrect, we’ll replace (if available) or refund in full including original shipping.

  • For retired, manufacturer-sealed sets, minor shelf wear may occur and isn’t considered damage. Any major shelf wear would have been disclosed in the original product listing and is also not considered damage.

How to Start a Return

  1. Email support@baronneau.com with your order number, reason, and photos (if applicable).

  2. We’ll send a Return Authorization (RMA) with packing instructions within 2 business days.

  3. Pack the item in a sturdy outer box with padding. Do not ship using only the retail LEGO® box.

  4. Ship to: 

Baronneau Returns
Attn: RMA # [include your RMA or Order #]
500 Montée Masson
Suite 103
Mascouche, QC J7K 2L5
Canada

Return shipping: Customers are responsible for return shipping unless the return is due to our error or carrier damage.

Refunds

  • Refunds go to the original payment method (or store credit on request) within 3–5 business days after inspection.

  • Original shipping is non-refundable unless we caused the issue.

  • Items returned used, incomplete, or with new damage may be denied or partially refunded.

  • Restocking fee: Buyer’s-remorse returns received in as-shipped, resale-ready condition may incur a restocking fee of up to 20% to cover inspection, repacking, and processing. (No restocking fee on our-fault returns.)

Exchanges

Prefer an exchange? Start a return as above; we’ll help place a replacement order (availability varies for retired sets).

International Orders

  • International returns are accepted; return shipping, duties, and taxes are the customer’s responsibility.

  • If a parcel is refused/returned by customs, carrier fees/duties may be deducted from the refund.

Pre-Orders / Deposits (if applicable)

  • Cancel anytime before shipment for store credit or a refund less processor fees (5%).

  • After shipment, standard return terms apply.

Contact

Baronneau, Inc.
Email: support@baronneau.com
Returns Address:
Baronneau Returns
500 Montée Masson
Suite 103
Mascouche, QC J7K 2L5
Canada

LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize, or endorse Baronneau Inc.